Webroot + Carbonite Consumer UX

Leading the Carbonite and Webroot consumer user experience, my team and I successfully consolidated the account management websites and reduced operation costs by half.

Following the site consolidation, we enhanced our user experience from a new strategic partnership with Allstate offering Identity Protection. The new Premium product and family plan integrations drove annual revenues and improved customer satisfaction scores. 

These key successes laid a foundation to improve additional UX touchpoints across mobile and desktop platforms for a future release.